http://www.learningcircuits.org/2001/
jun2001/rossett.html
Expanding Roles of Training Professionals
Conventional roles and skills
- Design and develop
- Develop individual brain power
- Develop content knowledge
- Deliver or coordinate classes
- Develop and produce events and products
- Coordinate short-term events and interactions
- Deliver from content inventory
- Share skills and knowledge
- Focus on employees as learners
- Measure "butts in seats" and Web hits
- Reactive problem solving
Future roles and skills
- Develop and purchase
- Manage organizational brain power
- Develop individual learning power, establish associations, find relevant materials, and make meaning
- Focus on organizational readiness and management of knowledge resources
- Create and nurture place-bound and online environments that continuously support and develop people
- Broker systems to be used before and after classes
- Perform analysis to customize and tailor content
- Manage knowledge resources
- Develop programs for managers and students as learners
- Measure contribution to strategic goals
- Proactive problem solving
Essentially, this article is predicting that trainers will involve into more of a consultant role where a larger responsibility will be managing e resources and learning opportunities. This new role will be proactive and seems to be a very much in the vein of "give the customer what they want."
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